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Frequently asked questions – Contact us

DVD

Our DVDs are NTSC format, which has today become the most widely compatible format throughout the world. We’ve tested them successfully in several DVD players in North America and Europe. Our DVDs are region-free.
We offer 2 audio versions of the film, one in English and one in French. Graphics and text throughout the film are in the language corresponding to the audio.

The English version comes with subtitles in Chinese (simplified), Dutch, English, German, Greek, Italian, Japanese, Portuguese, Romanian, Spanish.

The French version comes with subtitles in French and English

Most orders ship within 24-48 hours (business days).

U.S. orders ship from our distribution center in the U.S., Canadian orders ship from Toronto or Vancouver, and orders from Europe and the rest of the world (including Australia and New Zealand) from the UK.

Because of prohibitive shipping costs, we are unable to provide tracking information for orders outside Canada, USA and the United Kindgom.

Digital download

Our digital downloads are .mp4 (H.264) mpeg video files and will play on both Mac and PC in all industry-standard media players. For maximum subtitle compatibility, we recommend using Quicktime or VLC.
For maximum subtitle compatibility, we recommend using VLC or Quicktime media player. In VLC, you can turn on subtitles in the desired language through the Subtitles -> Sub track menu.
If your files won’t play, it’s almost certainly because the download was interrupted before completion. Our film is offered in 2 different HD resolutions (720p and 1080p), and the files are quite large to ensure maximum image quality. The file size of the 720p English version is approx. 1.8GB, and the size of the 1080p English version is approx. 3.5GB. If files on your hard drive are any smaller, you’ll have to try downloading again.

If your bandwidth is limited, we recommend downloading the 720p version and avoid trying to download both files simultaneously.

It is not possible to save a downloaded video file on an iPad without the use of an app especially designed for that purpose. If you’re having trouble viewing the film on your iPad, that’s because you’re actually watching it (streaming) directly without saving it.

Please use a computer or a download app to make sure you can save your digital download, as our download links expire after a few days.

If you want to watch the film on your iPad (or iPhone) you can transfer it from your computer through iTunes as you would with other video/music files. Please note that users have reported that only the 720p version will work on iPads and iPhones – not the 1080p version.

Our download links expire after a set period of time to limit piracy. If your links have expired and you haven’t been able to download the film, please get in touch with us using the form below.
We offer 3 audio versions of the film, English, French and Russian. Graphics and text throughout the film are in the language corresponding to the audio.

The English version comes with subtitles in Chinese (simplified), Dutch, English, German, Greek, Italian, Japanese, Portuguese, Romanian, Spanish.

The French version comes with subtitles in French and English.

The Russian version is not subtitled.

General

For information about Miracle Farms or to contact Stefan Sobkowiak, please visit www.miracle.farm 
We’re unable to respond to technical questions about the film contents on an individual basis. 

Contact info

For questions related to sales and distribution of the film, please use the contact form to get in touch with us.

Please note that we’re unable to answer technical questions directly on a personal basis.

This page is owned and managed by Possible Media, we do not handle or forward any correspondence addressed to Stefan Sobkowiak.

Technical questions about the film contents or applications to a specific project can be directed to Mr. Sobkowiak via the contact information on www.miracle.farm.